Support

Contact

• Developer: Yasuyuki Arata
• Email: nadegatadev@gmail.com
• Response: Messages are reviewed in order. Issues that require investigation may take longer.

Frequently Asked Questions

My NFTs do not appear

Run a wallet refresh in the app. NFT display depends on the chain, NFT data provider, media URL, spam filtering, and collection metadata. Some items may take time to appear or may not be displayable.

I want to show an automatically excluded collection

Select the collection in the automatic exclusion list and save the display permission. Permissions apply to wallets and chains that NFT Player has detected. Other wallets may be checked during the next wallet refresh.

My purchase or Pro access is not reflected

Use the restore purchase action from the Pro screen or Settings. App Store processing, network conditions, and StoreKit sync timing may delay entitlement updates.

I want to cancel my subscription

Manage or cancel subscriptions from your Apple ID subscription settings. See Apple's subscription cancellation instructions for details. NFT Player cannot directly stop App Store billing.

I want to request a refund

Refund availability is decided by Apple. If needed, follow Apple's refund request instructions. NFT Player cannot directly refund Apple ID billing.

Does NFT Player hold my NFTs or wallet assets?

No. NFT Player reads public NFT information for wallet addresses and displays it as a personal gallery. The app does not ask for private keys or seed phrases, transfer assets, connect to a wallet, or request wallet signatures.

Bug Report Details

• Screen and steps where the issue occurred
• Visible error message
• Action taken immediately before the issue, such as wallet refresh, display permission, or purchase restore
• Relevant chain, wallet name, or collection name
• Support ID shown in Settings
• Screenshot or screen recording, if available and safe to share

Commercial Transaction Disclosure for Japan

• Seller: Yasuyuki Arata
• Contact: nadegatadev@gmail.com
• Price: The price shown on the App Store purchase screen applies.
• Additional fees: Network charges needed to download, update, use, or contact support are the user's responsibility.
• Payment timing and method: Billing is handled through Apple ID using the payment methods provided by the App Store.
• Delivery timing: Pro features become available after purchase processing is completed and the purchase status is confirmed by the App Store and the app.
• Operating environment: Supported OS versions and devices follow the App Store product page and in-app display.
• Recurring billing: NFT Player Pro is an auto-renewable subscription and renews monthly or every 3 months until cancelled.
• Cancellation and refunds: Because this is a digital service, cancellation after purchase and refund handling follow Apple's terms and procedures. To stop future renewals, cancel from your Apple ID subscription settings.
• Address and phone number: To protect personal information, they are not published on this page. When legally required or requested on a legitimate basis, they will be disclosed without delay by email to the extent required.

Related Pages

• Privacy Policy
• Terms of Use
• Japanese support page